Evaluations increase or decrease based on QA score
The client would like to have automated workloads. The number of evaluations increases when the agent's overall QA score is low and the number of evaluations decrease when the agent's overall QA score is high.
Admincharris
(Admin, Playvox)
shared this idea
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Hey,
I'm Paulina from the Playvox Product team!We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.
Looking forward to hearing back from you all :)
