option of deleting disputes from specific roles.
The client would like to disable the option of deleting disputes from specific roles.
Admincharris
(Admin, Playvox)
shared this idea
Hello!
Today we have released the "Delete Dispute permission" in Roles management. You can check more here: https://updates.playvox.com/en/youll-fall-head-over-heels-for-these-new-features
Regards,
Ari
Playvox Product Manager
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Javier Ernesto Garciaa Vasquez
commented
We would like to allow Team Leaders to cancel disputes that they or their agents might have started accidentally.
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Mercedes Bickerstaff
commented
Also wanted to include a feature enhancement: Super Admin or agent has the ability to reverse a “signed evaluation” to undo a sign off when they want to submit a dispute instead if within the set timeframe of submitting (example 7 days of receipt). This would allow for less manual work to correct evaluations that need further review and also captures within Disputes data/reporting.
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Mercedes Bickerstaff
commented
Upvoted this! Unfortunately not having this feature has impacted disputes data by including disputes that aren't actually real, but were submitted by accident.
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Roxy
commented
No way for agents to cancel the dispute from their end