Disputes be dated from the date they were submitted and not the original evaluation date
Someone else mentioned below regarding the timeframe to start a dispute. I wanted to also include an enhancement regarding how disputes are dated. Currently I'm running into the issue of missing disputes - I'm not sure when they were submitted AND recent disputes are not being shown week over week because they're dated based on the evaluation date and not when the dispute was submitted. This has been an issue with keeping up with disputes and missing them months later. This has metrics impact with updating data from prior months.
Mercedes Bickerstaff
shared this idea
🎉 Exciting News! 🚀
🌟 This idea has been completed and released. From now on, it will be possible to better identify the date by which you are filtering disputes and you will also be able to filter them by the date of creation or submission.
🙌 Give it a try and let us know how it works for you. We are eager to hear your thoughts!
Thank you for being a part of our community! 😊
Karina from Product
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Priti Rai
commented
We now have both Creation and Submission date, however there is no way to check when the dispute was closed or completed.
Without completion or closed date, we won't be able to check when the dispute was actually closed.Rather than having both Creation and Submission date, it will be helpful if we have Submission date and Closed date.
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David Brogan
commented
We have a dispute resolution SLA with our Quality partners and due to the fact that disputes are dated with the date of the original evaluation date instead of the date the disputes were submitted, it makes it impossible to achieve this SLA. The dispute date should be the date it was created and not submitted to ensure accurate tracking
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Chime QI
commented
Agree, it is currently tied to when Dispute was created (i.e. When Team Leads press the dispute button) and not when submitted.