Populate links within email/customer interaction when reviewing evaluations
A few of my analysts and myself have come across the issue of hyperlinks not showing up when evaluating. Portions of the interaction that are hyperlinked look like plain, regular text while evaluating and appears as though there aren't any when there are.
This has caused unintentional mark offs for agents for not including a link to resources when there was in the Salesforce case. This has only become a recent issue. If possible, can we have the hyperlinks included (again) when evaluating? It does appear to show in the interaction itself before clicking to start evaluation but not during the evaluation.
Mercedes Bickerstaff
shared this idea
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Hey,
I'm Paulina from the Playvox Product team. I'm reviewing this request and believe this is now available when completing evaluations!
However, could you please confirm to make sure is working as expected?Looking forward to your response!
Pauli :)
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Daniela
commented
The MessageMedia team would like to be able to view the hyperlinks when evaluating. Right now they can see these hyperlinks in the interactions tab, but not when they are already in the evaluation evaluating.
