evaluate the analyst workload reassignment
Include the reassignment feature thats available for the "evaluate the agent" workloads and extend to "evaluate the analyst" so I'm able to reassign a new analyst to help with calibrations.
Mercedes Bickerstaff
shared this idea
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Priti Rai
commented
Re-assign Evaluator Reviews workloads
Our internal team needs to review a percentage of all cases handled by our Service Partners, and if we have someone (internal team) on PTO or Leave, we can't re-assign and equally redistribute cases from that individual to the team.
It will be beneficial if we get a feature to redistribute the Evaluator Reviews workload if someone is on leave. -
Alex Trimbo
commented
Bumping this up as an important feature
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Jesse Cornelio
commented
With the "review the agent" workloads, you are able to reassign the current assignment to other analysts for the same week. Unable to do the same with "Review the Analyst" workloads. Would be great to have that same function