Analyst ability to adjust interaction setup based on particular preferences
Analyst ability to adjust the case comments and case email in ascending or descending order based on their preference.
Currently the interactions are projected as first email sent and scrolling in order to most recent email at the bottom. This is different from how the case is shown in Salesforce where the most recent actions taken on the case are at the top and the oldest at the bottom.
It would be great to have the option to have analysts change/pick the preference to see the most recent email interaction at the beginning and initial email at the bottom. This may help with inclusivity of different ways analysts want/need to process the information from the case interaction.
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Mercedes Bickerstaff
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