Ability to change the Expert of a Calibration
We would like to be able to change the expert, or assign a pool of Experts to our calibrations.
We have a team of Quality Team Leaders, who run the same calibration with their individual teams each week on the same customer contact. They then come together and determine the final expert score between them, and due to holiday/sickness etc it would be great for a pool of users to be able to either be an expect on any calibration, or to be able to assign several users as an expert on a calibration.
3
votes
Deniece Burton
shared this idea
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Heather Westwood
commented
I agree we need to be able to change the expert as part of the Calibration process.