Evaluate the Analyst Dispute feature
Can we have a Dispute functionality enabled for the Evaluate the Analyst workloads? This would help the Analyst to Dispute their evaluation with the evaluator and seek for score change.
Swathi Jangam
shared this idea
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David Brogan
commented
There should be the ability for our evaluators to challenge evaluation reviews, similar to how agents can dispute evaluations.
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natasha.singh@payfast.co.za
commented
Evaluations Reviews:
There's no option for the Analyst to comment on and dispute a review.
In the instance of toggling between the actual playvox evaluation (selecting “view evaluation details”) and review evaluation. It does not save the information inserted and you will have to start from scratch.
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This idea remains open just for disputing reviews
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saqib rafi
commented
This is absolutely critical for the process. We understand these are treated as calibrations but the analyst should have option to raise a dispute. Let us differentiate the normal calibrations and this as separate processes.
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Chime QI
commented
QAs cannot dispute ETAs as they are categorized as a calibration.
