Evaluate the Analyst: Ability to export Review's data using APIs
We should have the option to export Evaluator review data using APIs. We would need the APIs to allow us to access the data at a question level vs an overview level.
AdminIsa Xavier
(CSM, Playvox)
shared this idea
Hello! This is already supported by our API. You can use the get-evaluations end point and add to the url the "type=review" to get those results.
Regards!
Ari from Playvox Product Management
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Hi Isa, The GET Evaluations also support review results, the type:review will distinguish these from regular agent evaluations.
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David Brogan
commented
The creation of API endpoints for Evaluator reviews is critical for our team. As a global quality team, we need to be able to share this data at an enterprise level and not just at a site level, which can't be supported in Playvox reporting currently. Added to this, Evaluator reviews will be our primary way of working by the end of this Quarter which makes it vital that we can access and report this data using API functionality.
