My org has team leaders that routinely escalate cases that need to be reviewed that are typically outside of workloads and on the spot to evaluate. Currently there is no way for a team leader/manager to flag an interaction in Playvox that needs to be reviewed by another analyst (the manager/lead is not doing the reviewing) and this is a manual effort that is captured in google spreadsheets.

It would be critical to have the ability to flag an interaction for review through the interactions tab, have a dropdown of categories for the analyst for the reason for review, leave comments, and assign to an analyst.

Currently the only workaround in the tool for this is to have the manager start a calibration first but typically leaders do not have the time to dedicate to evaluating, but need to assign to an analyst to action.
Right now, we have a google spreadsheet with cases that are escalated for review and the analyst manually reviews - which has been difficult to get data on and isn't efficient.