automatic reminders for users to sign evaluations
It would be helpful if TL's/QL's had an option to set automatic reminders for agents to review and sign/dispute their evaluations on Playvox. This would help to reduce the amount of time agents spend forgetting to sign evaluations within the set timeframes, and it would also help to reduce the time spent on sending reminders manually.
By setting up automatic reminders, TL's/QL's can ensure that agents are aware of their evaluations and are prompted to complete them within the required timeframes. This could lead to faster resolution of any issues or concerns that arise, which could improve overall agent performance and productivity.
Additionally, by automating this process, TL's/QL's could free up time that would otherwise be spent manually reminding agents to sign their evaluations. This could help to improve efficiency and reduce administrative workload, allowing TL's/QL's to focus on other important tasks.
Benedikta Mažeikaitė
shared this idea
Today's release include automated workflows where you can create a rule to send notificacions to agents if they haven't sign after x days
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Emma Kubly
commented
I also would love to see this made possible as it would save SO much manual work -- I can't believe this doesn't already exist.