"Connect" questions from different scorecards for a combined reporting
We have several scorecards for different channels, but some statements are the same across all scorecards (e.g. "Was the agent friendly?"). We are currently combing all data into an big excel sheet to get an overall picture because that's not possible in Playvox. We would have to select each scorecard separately and look at different results.
It's possible for us with Insights as well, but we would really like a similar "out-of-the-box" feature.
3
votes
Personio
shared this idea
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david lee
commented
maybe we could have a question bank from where we could chose the questions to use in a scorecard, therefore question 1 could be consistent across scorecards A, B &C