Skip to content

Improvements to our Quality product

Quality: Reports

CATEGORIES
All ideas
My feedback
Automations 5 ideas
Calibrations 24 ideas
Coaching 2 ideas
Disputes 29 ideas
Evaluations 70 ideas
Filters 14 ideas
Interactions 10 ideas
Other 16 ideas
Reports 53 ideas
Scorecards 45 ideas
Settings 7 ideas
Workloads 69 ideas

Searching…

No results.
Clear search results

- Coaching 34 ideas
- Community 31 ideas
- Integrations 36 ideas
- Learning 52 ideas
- Performance 9 ideas
- Platform 38 ideas
- Quality 344 ideas
- Voice of the Customer (VOC) 3 ideas
- Workforce Management 512 ideas

Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

2 votes

AdminIsa Xavier (CSM, Playvox) shared this idea · Mar 31, 2023 · Report… · Admin →

Acknowleged · Dec 15, 2023

An error occurred while saving the comment

AdminPaulina Restrepo (Product Manager, Playvox) commented · May 17, 2024 8:17 AM · Report

Hey,
Could you elaborate further in this need?

Thank you so much!

Warm regards,
Pauli :)

Submitting...