Calibration Automation
The ability to automate calibrations, similar to workloads. Currently, calibrations can be found in Interactions, but this is a manual process that is time consuming. It would be great if there was an option to 'build' a calibration (what filter it pulls from, date range, who's included, etc) and have the system pull the evaluation for you.
Melissa
shared this idea
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Dear Melissa,
Thank you for your idea shared in April. I'm pleased to inform you that "Recurring Calibrations" has been implemented, and the feature was rolled out in our June update.
If you'd like to know more about how this feature works or need assistance in using it effectively, we have a detailed help article available. You can find it here: https://help.playvox.com/hc/en-us/articles/18516342058771-Recurring-Calibrations.
We would love to hear your feedback on how the feature has been working for you. Please let us know if we can meet to talk about this.
Looking forward to your thoughts!