AUTO REMOVAL OF EXPIRED DISPUTES
Currently, if there's an active dispute an agent can't acknowledge an evaluation unless it will be closed or deleted by the arbitrator. However, for expired disputes which are considered not actual disputes the ability or restriction to acknowledge also applies. Meaning even if the status is expired agents are barred from acknowledging it. Hopefully we can lift this restriction and allow agent to acknowledge evaluations with expired disputes. As a workaround, users with admin access or option to delete expired disputes remove it manually so rep can acknowledge it on Playvox. Lifting this option will save effort from both agent and admin users.
Mark Angelo Andojar
shared this idea
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Hey, this restriction has been lifted! Now, users can acknowledge an evaluation even if it's associated with an expired dispute!
