Seconds in interactions
There is no second's information in the time stamp of the texts communicated in FreshChat and Salesforce discussions. By this, The quality team will not be able to obtain accurate results when analyzing criteria like active listening and holding time. If at all possible, the information from the second's conversation should be added to both platforms.
1
vote
Sunil Kumar
shared this idea
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Emil Astrom
commented
The issue is applicable to custom integrations as well