When a dispute is submitted an email should be sent to the supervisor/team leader or others that have permissions.
When a dispute is submitted there is no notification via email to the valid parties and sometimes they are missed.
I think an email should be sent to the Analyst's Team Leader to prevent disputes being missed.
3
votes
Mel
shared this idea
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Yucel
commented
Currently, only the arbitrator get's a notification when a dispute is assigned to them.
A notification still needs to be sent to predetermined Analysts when a dispute drops.