Viewing effectiveness in the agent report
Currently, the agent can only view its effectiveness per scorecard, but it would be very important for it to be able to view its overall effectiveness, that is, a single metric that expresses the effectiveness of all scorecards and all evaluations received.
This way, he will have a better idea of how his overall performance is, and not just based on specific scorecards.
The "super admin" profiles have this view and, currently, we have to share the information manually.
Bruna Dreher
shared this idea
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Hey!
I'm excited to announce that this feature has been completed and released!
When an agent navigates the agent report within the new quality reports experience, they will be able to see the overall effectiveness goal, but will also be able to filter by any of the scorecards used to evaluate them and see the effectiveness rate associated with the selected items!
Please let me know what are your thoughts on this new experience and if it aligns with your needs!
Warm regards,
Pauli :)