Possibility to hide evaluations from the Agents
We need to be able to evaluate agents, and hide only some evaluations from theor view (to be able to select which evaluations to make visible for agents and which not). Therefore, if they check their profile, they wont be able to see the evaluations that we don´t want to. For example: we want to do audits with investigation purpose, but we don´t want to give visibility to the agents so these audits wont have any impact on them.
I know we have the option when doing an evaluation to mark if we want to send the notification to agent or not. So our request is more or less similar to this, but not only that we don´t want them to receive the notification (in this case, if they go to their profile, they will see though the evaluation), but we also want to hide some evaluations and to be visible only for the Analyst, Team Leader, Admin or Super Admin roles.
Ana Maria Rosu
shared this idea
-
Jeff Mathews
commented
This is a critical feature for our business needs.