New Report Tab update missing some of the basics
We think the new insights are helpful and love the new graphics, tables, and figures we get out of this new set up on the Reporting tab in Playvox.
We have noticed that it is missing some of the basic insights like:
• Seeing the individual evaluations rather than just the amount of evaluations and being able to click on them to open up and review them.
• Being able to select more than one Agent, Team, and Scorecards
We also noticed that our Team Lead role doesn't have access to the Scorecard report option. I couldn't see anything under their role permissions to adjust this and give them full access to all types of reports.
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Paige Dorey
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