Have an CTA in the feedback
I want to suggest to add a call to action button in the notification sent out for an evaluated case when there is an urgent rectification required in the case that was evaluated.
Majority of the times when we observe an error, based on the nature of the error we need to suggest to the specialist that they must revisit the case and make the correction based on the feedback.
However, presently there is no way a specialist/supervisor can distinguish between feedbacks unless the analyst sends a separate notification for that on another platform.
Some kind of identifier in the feedback for such critical error feedbacks will help the agent prioritise going through those and make the corrections which would ultimately help the client.
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Swati.Dubey (Swati Dubey)
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