We can currently dispute scores, which is great, but we rely heavily on the Feedback Options for our reporting to understand what went wrong.

We also report on this level of error per advisor in many markets, and this means we get disputes that don't necessarily impact the score, but impact the feedback options selected.

Currently we can't accept a dispute to change only the feedback options, we have to change the score.

So this means we currently 'reject' the dispute - which is misleading, and then manually edit the original audit so the reporting data is correct.

Ideally we would love to be able to update the feedback options selected within a dispute. So an accepted dispute doesn't require you to change the score.

An alternative solution could be to have the option to have 3 'decisions' available. Accept & reject as we do currently, and then another option, such as 'Accept - Feedback only', or maybe just 'Other' (as I've seen other requests for more options so that would cover all different business requirements) This would mean we could track these auditing errors in the same way we can errors in scoring.

Errors with Feedback options have just as much importance to our business as errors with scoring.