We require the use of ea.com email addresses for Okta verification and account security with our vendor/service partners. However, these partners internally use their own BPO email addresses, which they monitor regularly. Currently, Playvox email notifications are sent only to the ea.com addresses, which the users do not view or have access to. As a result, they miss important notifications, such as those related to evaluations and disputes.

We are requesting the ability to add an additional email address field in user profiles to store BPO email addresses. This would allow us to select which email address notifications should be sent to, ensuring that they reach the intended recipients. This enhancement would improve engagement, potentially increase the number of disputes, and allow us to fully utilize automatic reminders to drive up the percentage of signed evaluations.

Additionally, it would be helpful to verify if dispute notifications are being sent to the advisor's correct email address.