Improve Reviews function under Quality: Format feedback and comments
Reviews functions under Quality (Review the reviewer/analyst):
2. When composing reviews, there is no option to edit font, highlight, add links, ... even it doesn't have any paragraph break, the review looks messy/untidy. It would be better to have similar format as Evaluations for better organizing and following up.
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Kaia
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Swati.Dubey (Swati Dubey) commented
Can we have workload case assignment under reviews?
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Swati.Dubey (Swati Dubey) commented
Also there is no option for the analyst to comment on the review. Can we please add that like how agents can comment on the analyst evaluation.