Auto-capture metadata for interactions in the evaluation stage
Hi team,
We need the system to be able to auto-fill some of the objects that are listed in the "Info" of an interaction, so we don't have to manually fill them in the scorecard every time we perform an audit.
This is important as it helps reduce the users' manual input for all evaluations and can significantly save their time considering the total amount of evaluations they do in a month.
The info contains original data from an interaction that we pushed to Playvox, and the evaluation form has the same or similar names in the custom fields to capture those info for reporting purposes.
Yiling Liu
shared this idea
Exciting news! 🎉
Your idea is now officially on our 2025 Q3 roadmap.
We’re thrilled to bring your vision to life and deeply value your contribution.
Stay tuned for updates as we make it happen! 😊
Karina from Product