Hi Team,

Can you add filters for the custom fields from our scorecards(Channel, Language, Issue Type, Primary Issue, Rating, Query type, RCA) to the Section, Question, Analyst, Team, Agent reports, and Quality overview reports?

We have that available on the 'Scorecard reports', but this is not available to everyone except for admin and super admins users.

Basically, We need the reports to be very flexible for everyone who is using it.
Use case:
We are able to see the performance per custom field, and compare performance across different channels, languages, issue types, and primary issues, etc. in one go, without needing to check them one by one.