Hi Team,

In the current evaluations tab, the headers are not sufficient for our users to identify the characteristics of those evaluations. We need more information on this tab. So far, there are filters for the custom header fields we created for the scorecard, but it is not convenient for users as every single time, they need extra steps to find a particular interaction.

For example, can we display the interaction date, interaction name, and some other variables there according to the metadata we want to see by default?

Another option is for Playvox to capture the metadate of the interactions we evaluated.
I.e. in the header of the list of evaluations, key metadata are also displayed for our users visibility when checking their specific evaluations, such as messaging session name(MIAW chat), or case number(Email case), Phone Call Name(Voice), interaction date, country.
Use case:
Easier for check a specific evaluation’s performance after applying certain filters. For instand, when filter by channe > chat, we can see all the chats evaluated, but we can’t identify which is which. (In the header, there is a # and interaction ID, however those are not what we are familiar with)