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Ability to dispute Evaluation Reviews

There should be the ability for our evaluators to challenge evaluation reviews, similar to how agents can dispute evaluations.

11 votes

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David Brogan shared this idea  ·   ·  Report…  ·  Admin →
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Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded  · 

Hi there!

Thank you for sharing your ideas with us! 

Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

Thanks for being a valuable part of our community. 

Karina from Product

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  • natasha.singh@payfast.co.za commented  ·   ·  Report

    Evaluations Reviews:

    There's no option for the Analyst to comment on and dispute a review.

    In the instance of toggling between the actual playvox evaluation (selecting “view evaluation details”) and review evaluation. It does not save the information inserted and you will have to start from scratch.