Our company currently has our rubric living in Google Docs. My idea is for us to move our rubric into Playvox so it is easier for Analysts to use and specialists to review as well. This can function like an LMS platform where after marking someone down in a question, we can easily link to whatever bullet point we need to within a scorecard rubric for specialists to review and understand what part of the rubric this error ties into.

This product feature could live in its own tab similar to the others "Reports", "Scorecards", "Calibrations", "Reviews", "Disputes", "Rubrics". To be clear, scorecards are helpful to create in order to score each audit but a rubric will clearly list out the bullet points that explain what each answer choice in a scorecard question means. For example, in the greeting question we have a "Yes & "No" in the scorecard. The rubric will explain what factors into the "Yes" question (introducing yourself, saying the company name, saying the callers name, etc.).