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1 result found

  1. "Live" workloads, not looking at past interactions

    Currently you need to set up workloads based on past interactions, I can't set up a workload to find one call randomly per agent for calls taken this week unless I re-assign a workload everyday and still the analyst will need to keep note on who've they've evaluated and who they haven't

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    Prioritized  ·  1 comment  ·  Workloads  ·  Admin →
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