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Improvements to our Quality product

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2 results found

  1. Evaluations increase or decrease based on QA score

    The client would like to have automated workloads. The number of evaluations increases when the agent's overall QA score is low and the number of evaluations decrease when the agent's overall QA score is high.

    10 votes

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    Prioritized  ·  1 comment  ·  Workloads  ·  Admin →
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  2. "Live" workloads, not looking at past interactions

    Currently you need to set up workloads based on past interactions, I can't set up a workload to find one call randomly per agent for calls taken this week unless I re-assign a workload everyday and still the analyst will need to keep note on who've they've evaluated and who they haven't

    4 votes

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    Prioritized  ·  1 comment  ·  Workloads  ·  Admin →
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