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Improvements to our Quality product

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24 results found

  1. Connect Coaching to Disputes

    To be able to do a coaching session on specific disputes while in the dispute process. This will allow the arbitrator or admin to be able to discuss more quickly the specific issue or dispute that occurred.

    8 votes

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    Acknowleged  ·  0 comments  ·  Disputes  ·  Admin →
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  2. Dispute add time frame for arbitrator to review

    Set a rule for arbitrators to have an specific amount of days to review an open dispute

    14 votes

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    1 comment  ·  Disputes  ·  Admin →
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  3. Mandatory Dispute Categories

    An option to enable Mandatory Dispute Categories

    3 votes

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    Acknowleged  ·  1 comment  ·  Disputes  ·  Admin →
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  4. Disputes report

    Disputes - Report on Trends

    On Disputes report, show Original and New Score

    In the Dispute, Quality functionality- would it be possible to display reporting on what 'closed' disputes were deemed 'valid/invalid' by the arbitrator? And create coachings off of the valid disputes?
    If multiple points of an evaluation were disputed ie. in different or the same sections of the dispute and were deemed valid while others were not, there would have to be a display of these details as well.
    It would also be ideal if the dispute functionality could connect to the coaching functionality so that if a…

    10 votes

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    Acknowleged  ·  0 comments  ·  Disputes  ·  Admin →
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