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Improvements to our Quality product

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3 results found

  1. Improve the sign container of evaluations

    Could we add a bigger button to sign the evaluations? We have many agents complaining that they can't find the signature option when looking at their scorecard. The little check box is not obvious enough for them.

    13 votes

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    7 comments  ·  Evaluations  ·  Admin →
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  2. Option to edit Reviews after then have been submitted

    Even though the option in the user management for reviews says Manage reviews (create and update) , Reviews, currently cannot be updated after they have been submitted. We would like the option to update Reviews after they have been submitted as errors can happen and we want to be able to correct mistakes to have correct data and also make sure we provide correct feedback to evaluators.

    7 votes

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    0 comments  ·  Evaluations  ·  Admin →
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  3. Ability to save "Reviews" of evaluations as drafts before sending the review.

    While having the ability to review the evaluations of QA specialists is super helpful, it would be especially beneficial to have the ability to save reviews as drafts before sending them!

    5 votes

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