3 results found

1. To be able to create the coaching and end it in the same date

   At the moment, if we create a coaching session and we put the end date the same day, after we proceed, the coaching still will appear with the end date the next following one.
   It would be good to be able to create the coaching and end it in the same date
   Thanks!

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2. Unchecking Coaching Options

   Our QA Analysts have to click the questions that they do not cover during their coaching sessions. They'd like to have the ability to uncheck all of the questions when clicking the section name (See image attached).

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3. Ability to coach within Playvox for analysts

   A format for coaching between experts and analysts. One idea that would be helpful is a way for analysts to request support/coaching with an evaluation and the expert being able to provide guidance on how to score within view of the scorecard/evaluation; overlaying how the expert would score real time. Making the expert notes viewable only by the current analyst + others with analyst role + team leaders. And a way to be able to track these supported evaluations as data + note reasons the coaching was initiated by analyst.
   Currently these escalated reviews of evaluations and how to score are all done outside of Playvox which is untracked/not properly documented data. It is also challenging to articulate feedback on scoring when toggling back and forth between the case and scorecard when it's not directly assigned to you.
   Would also be helpful to offer coaching for analysts initiated by experts too.

   A format for coaching between experts and analysts. One idea that would be helpful is a way for analysts to request support/coaching with an evaluation and the expert being able to provide guidance on how to score within view of the scorecard/evaluation; overlaying how the expert would score real time. Making the expert notes viewable only by the current analyst + others with analyst role + team leaders. And a way to be able to track these supported evaluations as data + note reasons the coaching was initiated by analyst.
   Currently these escalated reviews of evaluations and how to score… more

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