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  1. Due to how we manage our international business on Playvox, we assign many 'Team Leaders' to a team so they are able to see the reporting for that team.

    However as this has to be done manually across many many teams, it is becoming a very time consuming job to update and maintain.

    Would it be possible for there to be a way to update the team leaders assigned to a team via a bulk csv upload?

    1 vote

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  2. Quality setting that allows to disable in-app notifications to Team Leaders, for every action done by the team members or at least for evaluations submitted. Right now it is only possible to disable email notifications.

    2 votes

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  3. Allow users in a different time zone to report on "Last Month", and "Last Week" data at a default time, without the results being skewed by their local time zones. This will ensure data is being accurately represented across our business without the user having to update their time zone settings each time.

    1 vote

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  4. 1 vote

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  5. The ability for an admin/super admin to bypass SAML rather than having to reach out to Playvox support. If there is an issue during SSO set up our internal IT team can't login to resolve it.

    1 vote

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  6. We've got a request that the agent wants to see the evaluations of another agent for improvement. However, it can't be done in the current setting without putting the whole team in the Team Leader in the 'Teams' setting.

    2 votes

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  7. 9 votes

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