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Improvements to our Quality product

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304 results found

  1. Display the name of the workload in the evaluation header

    Evaluations can be made as part of a workload or not.
    It would be helpful to identify when an evaluation was made as part of a workload and display the name of the workload in the evaluation.

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    Acknowleged  ·  0 comments  ·  Evaluations  ·  Admin →
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  2. Enroll in a course If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation, enroll in a course

    Example: If I create a custom field name "soft skills", I can create a rule to enroll agent at "soft skills" course when I selected that field on evaluation

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    Acknowleged  ·  0 comments  ·  Automations  ·  Admin →
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  3. notify If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation send an specific notification/email

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  4. Duplicate use of filters

    Currently if I select a filter where I only want emails, I cannot add another to eliminate voice or chat, so a lot of the emails coming through are associated with phone calls or chats. Would be nice to have this feature as I'm strictly looking for an inbound customer email with a reply from a representative to review rather than skipping for a decent amount of time until I find one eligible.

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