344 results found
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Option for the scorecard sections to be collapsed when opened for evaluation
Consider adding an option for the scorecard sections to be collapsed when opened for evaluation. This makes the scorecard well-ordered and saves time for the QA Analysts from scrolling through each sections, especially for the sections containing multiple questions. In practice QA Analysts are well-aware of all evaluation criteria and there's no need to look into every single question.
2 votes -
Deactivated agents in evaluation tab filter view
When an agent is deactivated, although the results are still available on the platform it is no longer possible to filter by that agent on the evaluations page and easily find the information.
1 vote -
Enroll in a course If X specific custom field option is chosen in an evaluation
If X specific custom field option is chosen in an evaluation, enroll in a course
Example: If I create a custom field name "soft skills", I can create a rule to enroll agent at "soft skills" course when I selected that field on evaluation
0 votes -
notify If X specific custom field option is chosen in an evaluation
If X specific custom field option is chosen in an evaluation send an specific notification/email
0 votes
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