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Improvements to our Coaching product

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4 results found

  1. Coaching recommendation threshold QA score

    Be able to set a threshould for accepting a recommendation, after a certain time, it is automatically moved to Declined

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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  2. Ability to add Rootcauses when doing coaching and extraction of report out of it

    Ability to add Rootcauses when doing coaching and extraction of report out of it

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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  3. De-Select All on Quality Coaching

    On Quality Coaching 2.0, we noticed that the sections and questions are all automatically pre-checked. Please create a button to deselect all. We have very lengthy scorecards, some with over 100 questions, and having to manually deselect them all is very time consuming.

    1 vote

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    0 comments  ·  Coaching Recommendation  ·  Admin →
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  4. Ability to Automate Notifications to Leadership When an Evaluation Auto-fails

    Would like Slack + email notifications enabled for when agent's receive a score of 0%

    1 vote

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