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Improvements to our Coaching product

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5 results found

  1. More reporting on coaching, not just sessions completed / effectiveness

    • feedback export
    • feedback dashboard
    • most common coaching focus and how it's tracked over the week/month
    • coaching overview per agent
    • in agent profile, see current coaching goals and how they're tracking
    4 votes

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  2. Coaching Reports needs ability to create customized dashboard views and custom report views that can be then shared to analyst dashboards

    The Coaching module needs to have the ability to customize the dashboard with new reports, custom reports, and to customize the view by removing and sharing custom reports to analyst dashboards as an admin.

    2 votes

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  3. Add Coaching Form Name to Coaching Export

    Add the Coaching Form name to the coaching report that's exportable.

    2 votes

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  4. Custom Fields on Coaching Export

    Request to add custom fields to the Coaching Report export, just like the newly added option on Quality Reports.

    1 vote

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  5. Coaching Sign Time & Date on Export

    Right now, the Coaching Report Export only says signed 'Yes' or 'No', see attached image. We'd like it to include the date and time stamp of when it was signed, like is shown in the platform, see second attached image.

    1 vote

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