Skip to content
← Welcome to the Playvox Idea Portal

Coaching

Coaching

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our Coaching product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4 results found

  1. Coaching form filters addition

    1. We need to include Interaction ID to further elevate if the coaching is performed related to the correct ticket. Reduce the error occurrences and record the details for agent’s acknowledgement and adherence to follow correct protocols.

    2. Option to add a few more types of coaching under coaching type, currently we have only General and Quality.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Coaching Form  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Ability to add more than one template to a coaching session

    It would be great to be able to add multiple templates to a coaching session when addressing several areas with an agent, allowing us to share all the relevant information ensure consistency across all coaching sessions.

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Coaching Form  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Save coaching sessions as draft (much like evaluations)

    Coaching sessions are meant to save automatically without needing to save the draft, however, this isn't always the case. A lot of leaders like preparing their coaching sessions before the session, so saving as a draft would be a great addition.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Coaching Form  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Ability to add types of coachings ("Behavior") and customize the form

    This would dramatically expand the usefulness of the Coaching product by removing the current strait jacket under which we operate. It could make the Coaching product a one-stop shop for all agent communications, which raises the importance of the product and the Playvox connection.

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Coaching Form  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?