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Improvements to our Coaching product

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4 results found

  1. Need to have Workloads for Coaching

    Workloads is a great idea for in platform management of assigning QA work assignments for evaluations. Our business work flow also includes mandatory 1 on 1 manager level sync conversations monthly for the each staff person.

    It would be a great value add to have Workloads as a feature for coaching so as an admin I can create the monthly 1 on 1 Workloads for manager personnel and track participation/completion to meet with their direct reports for these sync meetings that QA performance review is part of the agenda of.

    With me not being a people manager of the full…

    1 vote

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    0 comments  ·  Coaching Recommendation  ·  Admin →
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  2. De-Select All on Quality Coaching

    On Quality Coaching 2.0, we noticed that the sections and questions are all automatically pre-checked. Please create a button to deselect all. We have very lengthy scorecards, some with over 100 questions, and having to manually deselect them all is very time consuming.

    1 vote

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    0 comments  ·  Coaching Recommendation  ·  Admin →
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  3. Ability to add Rootcauses when doing coaching and extraction of report out of it

    Ability to add Rootcauses when doing coaching and extraction of report out of it

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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  4. Ability to Automate Notifications to Leadership When an Evaluation Auto-fails

    Would like Slack + email notifications enabled for when agent's receive a score of 0%

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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