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Improvements to our Coaching product

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3 results found

  1. Ability to add Rootcauses when doing coaching and extraction of report out of it

    Ability to add Rootcauses when doing coaching and extraction of report out of it

    1 vote

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    0 comments  ·  Coaching Recommendation  ·  Admin →
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  2. Ability to Automate Notifications to Leadership When an Evaluation Auto-fails

    Would like Slack + email notifications enabled for when agent's receive a score of 0%

    1 vote

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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  3. Coaching recommendation threshold QA score

    Be able to set a threshould for accepting a recommendation, after a certain time, it is automatically moved to Declined

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching Recommendation  ·  Admin →
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