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Improvements to our Coaching product

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3 results found

  1. Selecting multiple topics

    When we dowload coachings row data, the only fields included are "TOPIC" and "TYPE". As we can only select one topic by coaching, there is no way to see and analyze quickly which topics or root causes are inside each coaching (we have to enter in each coaching to check the template).
    It would be better to have the option to select multiple topics at the moment we are creating the coaching. This will help us to analyze the data, have more insights and efficent the time of the people in charge of creating and giving the coachings.

    2 votes

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  2. Send notifications to an agents TL when a coaching session is submitted for them.

    We need the agents team leader to be notified when a coaching form is submitted for one of their agents, much like we can select people to notify when an evaluation is submitted.

    5 votes

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  3. Permission to be able to allow Coaches to see the Coaching Satisfaction rating that their team is leaving for them

    Coaches cannot see how individual teammates have rated their coaching session - this is essential to making this feedback actionable.

    2 votes

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