4 results found
Link the coaching session to the specific evaluation received my the agent, so the agent can see in the same place the score, feedback from the QA team and the coaching session.5 votes
We need the agents team leader to be notified when a coaching form is submitted for one of their agents, much like we can select people to notify when an evaluation is submitted.3 votes
Currently, in the new Coaching 2.0 steps:
- The step where you provide feedback and select templates and topics comes BEFORE the page where you can see any campaign data for the agent.
- The KPI data should come before the feedback page, that way the coach knows what templates and topic to choose, based on the KPI they selected.1 vote
Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted6 votes
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