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Improvements to our Coaching product

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2 results found

  1. Link the coaching session to a specific evaluation

    Link the coaching session to the specific evaluation received my the agent, so the agent can see in the same place the score, feedback from the QA team and the coaching session.

    5 votes

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  2. Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted

    6 votes

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