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Improvements to our Coaching product

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3 results found

  1. Link the coaching session to a specific evaluation

    Link the coaching session to the specific evaluation received my the agent, so the agent can see in the same place the score, feedback from the QA team and the coaching session.

    5 votes

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    Acknowleged  ·  0 comments  ·  Other  ·  Admin →
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  2. Send notifications to an agents TL when a coaching session is submitted for them.

    We need the agents team leader to be notified when a coaching form is submitted for one of their agents, much like we can select people to notify when an evaluation is submitted.

    3 votes

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    Acknowleged  ·  1 comment  ·  Other  ·  Admin →
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  3. Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted

    6 votes

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