26 results found
"All Others" or Reverse Query for a topic
Client would like, for any topic, the ability to auto-generate a sub topic that includes all results NOT appearing in any other sub-topic. The result would be a set of subtopics that encompass all mentions in a given topic.
Another option would be: In the conversations section the ability to filter based on sub-topic. If there was an option to filter for any conversation not housed in a sub-topic that would have a similar benefit.1 vote
Customer AI: Download reporting in PDF format
We want to be able to use the graphs in reports/meetings etc, and currently have to use screenshots that can be lower quality than we would like.7 votes
We are currently working on adding Customisable Dashboards to Customer AI (Prodsight). The ability to download reports in the PDF format would fit neatly into this theme. We will review this idea with our product team and post any updates here on UserVoice.
Identify most impactful topics
If would be great to be able to filter on the topic/topic group pages by the Count/Ratio Change etc.
If I want to look at the topics with the highest ratio change (just as an example), I end up with really low impact topics with 1 or 2 comments which arent useful. I would like to be able to filter the results to only show topics with "over 100 comments" or filter to only show comments with "a ratio of 3% or above"1 vote
Add a date range option to topics
when creating a topic, some are time specific (ie we just want to look at contacts regarding "the sale" between X date and Y date) It would be good to have a time filter option on the Topic creator for these specific topics.1 vote
Thank you for your feedback!
Annotations/comments on graphs
Would be great to have a Timeline which you could add notes to ie, noted against Aug 1st - Aug 12th is "New product release, email comms sent on the 5th" - and then be able to view that along with "Count" "Ration and "Net Sentiment".
It would be a great way to quickly identify potential reasons for upticks in contact at certain times, especially when looking at historical data.3 votes
Manually move a message to a topic
Ability to manually move a message from one topic to another.4 votes
Ability to delete specific users and their data directly in the UI
To comply with data privacy regulations such as GDPR our customers might need to remove data from Prodsight relating to specific data subjects.
Currently, you can submit requests to us via support and we will remove any data to help you comply with your data privacy obligations.
This idea would be for implementing a function that would allow you to directly remove select users and their data from Prodsight systems.4 votesAcknowleged · 0 comments · Other · Admin →
Show which topics messages are associated with
As you are building out your topic taxonomy on Prodsight you want to make sure that you get a good amount of coverage, i.e. have as many messages as possible get allocated to at least one topic.
We are considering solutions to visualize which Topics any given message appears in. These ideas include:
Visualising which topics have been assigned to each message in Search view
Filter in the Search view to filter messages that do not have any topic associations.
Ability to clone (and edit) a topic and retain the subtopics
We would like the ability to duplicate (and edit) a topic and retain its subtopics.2 votes
Two-way Sync for Intercom
The ability to sync Prodsight topics and sentiment as Intercom conversation tags.5 votes
Custom Calculated Metrics
Ability to visualize a custom calculated metric on various report pages to see the impact it has on various Topics.
For example, if you store your client MRR data, you could see how much cumulative/average MRR is associated to users who mentioned a particular Topic that you are tracking in Prodsight.4 votes
Visualize sentiment and topic trends on a per-agent basis.3 votes
Prodsight already has a neat selection of Common Intents as well as the ability to train your own Custom Intents to track any customer issue or request.
However, model training can be consuming so we are considering introducing a growing Intent Library where you will be able to pick pre-trained Intents for a variety of common request types across industries like eCommerce, Retail, Fintech, and many more.3 votesPlanned · 0 comments · Analysis · Admin →
Being able to find DSAT or customer frustrations via AI and keywords
I want to be able to find DSAT or frustrated customers using keyword searches and AI technology. This will help us better understand our customers pain points, focus areas for agent improvement, coaching opportunities, and feedback on product or UX pain points to give to our product team1 vote
Using key words to find under performing agents / conversations
I would like the ability to find under performing agents or Intercom conversations using defined keywords. This will help us with QA performances, coaching and more detailed reporting.1 vote
View messages that don't belong to any topics
We are considering implementing a filter that would allow isolating messages that do not appear in any Topics as a way to identify topic gaps.
We already generate automatic Topic Suggestions to help you discover new topics that you might want to track.
The idea is to extend this functionality to the Subtopic level to help you discover correlations between what your customers talk about within the given Topic context.3 votes
Ability for users request topics to be defined by admins
Have a suggestions area where everyone (inc. read-only users) can add ideas of what data they would like to see with a potential email trigger to admins. Envisage it being a good working area for a team.1 vote
Visualise Subtopics on the chart
Ability to visualize subtopic statistics and trends on the chart.2 votes
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