8 results found
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"All Others" or Reverse Query for a topic
Client would like, for any topic, the ability to auto-generate a sub topic that includes all results NOT appearing in any other sub-topic. The result would be a set of subtopics that encompass all mentions in a given topic.
Another option would be: In the conversations section the ability to filter based on sub-topic. If there was an option to filter for any conversation not housed in a sub-topic that would have a similar benefit.
1 vote -
Add a date range option to topics
when creating a topic, some are time specific (ie we just want to look at contacts regarding "the sale" between X date and Y date) It would be good to have a time filter option on the Topic creator for these specific topics.
1 voteThank you for your feedback!
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Manually move a message to a topic
Ability to manually move a message from one topic to another.
4 votes -
Ability to clone (and edit) a topic and retain the subtopics
We would like the ability to duplicate (and edit) a topic and retain its subtopics.
2 votes -
Intent Library
Prodsight already has a neat selection of Common Intents as well as the ability to train your own Custom Intents to track any customer issue or request.
However, model training can be consuming so we are considering introducing a growing Intent Library where you will be able to pick pre-trained Intents for a variety of common request types across industries like eCommerce, Retail, Fintech, and many more.3 votes -
Being able to find DSAT or customer frustrations via AI and keywords
I want to be able to find DSAT or frustrated customers using keyword searches and AI technology. This will help us better understand our customers pain points, focus areas for agent improvement, coaching opportunities, and feedback on product or UX pain points to give to our product team
1 vote -
Using key words to find under performing agents / conversations
I would like the ability to find under performing agents or Intercom conversations using defined keywords. This will help us with QA performances, coaching and more detailed reporting.
1 vote -
Subtopic Suggestions
We already generate automatic Topic Suggestions to help you discover new topics that you might want to track.
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The idea is to extend this functionality to the Subtopic level to help you discover correlations between what your customers talk about within the given Topic context.
3 votes
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