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Improvements to Customer AI

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  1. Conversation Level Filters & Metadata

    Ability to filter results by Conversation/Ticket level attributes like tags or categories.

    5 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Kustomer Integration

    2 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Monitor Voice Transcriptions

    Add the ability to monitor voice interactions, even by reviewing the transcription.

    1 vote

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    Acknowleged  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Two-way Sync for Intercom

    The ability to sync Prodsight topics and sentiment as Intercom conversation tags.

    5 votes

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    Acknowleged  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Gorgias Integration

    Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.

    3 votes

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    Acknowleged  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  6. SalesForce Service Cloud Integration for Customer AI

    Support for the SalesForce Service Cloud for Customer AI.

    1 vote

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    Under Review  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Slack Integration

    Slack integration would allow users to receive relevant alerts and insights directly into Slack.

    1 vote

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  8. Drift Integration

    Drift integration would allow users to analyze topics and sentiment of Drift chats and conversations.

    1 vote

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