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Conversation Level Filters & Metadata
Ability to filter results by Conversation/Ticket level attributes like tags or categories.
5 votesWe've started working on implementing the sync of conversation/ticket level metadata and making it available in Filters.
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2 votes
We are currently reviewing the possibility to integrate Customer AI (Prodsight) with Kustomer.
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Monitor Voice Transcriptions
Add the ability to monitor voice interactions, even by reviewing the transcription.
1 vote -
Two-way Sync for Intercom
The ability to sync Prodsight topics and sentiment as Intercom conversation tags.
5 votes -
Gorgias Integration
Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.
3 votes -
SalesForce Service Cloud Integration for Customer AI
Support for the SalesForce Service Cloud for Customer AI.
1 vote -
Slack Integration
Slack integration would allow users to receive relevant alerts and insights directly into Slack.
1 vote -
Drift Integration
Drift integration would allow users to analyze topics and sentiment of Drift chats and conversations.
1 vote
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