26 results found
Ability to see what key changes or actions were performed in the workspace by colleagues.
Key events could include:
New topics/subtopics created
Changes made to topics
New users joined the workspace
Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.3 votes
Get Author details via the API
Currently, you can add or update Author details via the API but it is not possible to retrieve a single author's details or a list of Authors.
The suggestion is to add additional methods for retrieving one or more Authors via the API.2 votesAcknowleged · 0 comments · Other · Admin →
Export all messages from Search
It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.
This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!1 vote
Slack integration would allow users to receive relevant alerts and insights directly into Slack.1 vote
Drift integration would allow users to analyze topics and sentiment of Drift chats and conversations.1 vote
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