25 results found
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"All Others" or Reverse Query for a topic
Client would like, for any topic, the ability to auto-generate a sub topic that includes all results NOT appearing in any other sub-topic. The result would be a set of subtopics that encompass all mentions in a given topic.
Another option would be: In the conversations section the ability to filter based on sub-topic. If there was an option to filter for any conversation not housed in a sub-topic that would have a similar benefit.
1 vote -
1 vote
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Identify most impactful topics
If would be great to be able to filter on the topic/topic group pages by the Count/Ratio Change etc.
If I want to look at the topics with the highest ratio change (just as an example), I end up with really low impact topics with 1 or 2 comments which arent useful. I would like to be able to filter the results to only show topics with "over 100 comments" or filter to only show comments with "a ratio of 3% or above"
1 vote -
Add a date range option to topics
when creating a topic, some are time specific (ie we just want to look at contacts regarding "the sale" between X date and Y date) It would be good to have a time filter option on the Topic creator for these specific topics.
1 voteThank you for your feedback!
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Being able to find DSAT or customer frustrations via AI and keywords
I want to be able to find DSAT or frustrated customers using keyword searches and AI technology. This will help us better understand our customers pain points, focus areas for agent improvement, coaching opportunities, and feedback on product or UX pain points to give to our product team
1 vote -
Using key words to find under performing agents / conversations
I would like the ability to find under performing agents or Intercom conversations using defined keywords. This will help us with QA performances, coaching and more detailed reporting.
1 vote -
Annotations/comments on graphs
Would be great to have a Timeline which you could add notes to ie, noted against Aug 1st - Aug 12th is "New product release, email comms sent on the 5th" - and then be able to view that along with "Count" "Ration and "Net Sentiment".
It would be a great way to quickly identify potential reasons for upticks in contact at certain times, especially when looking at historical data.
3 votes -
Ability for users request topics to be defined by admins
Have a suggestions area where everyone (inc. read-only users) can add ideas of what data they would like to see with a potential email trigger to admins. Envisage it being a good working area for a team.
1 vote -
Ability to clone (and edit) a topic and retain the subtopics
We would like the ability to duplicate (and edit) a topic and retain its subtopics.
2 votes -
Customer AI: Download reporting in PDF format
We want to be able to use the graphs in reports/meetings etc, and currently have to use screenshots that can be lower quality than we would like.
7 votesWe are currently working on adding Customisable Dashboards to Customer AI (Prodsight). The ability to download reports in the PDF format would fit neatly into this theme. We will review this idea with our product team and post any updates here on UserVoice.
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Manually move a message to a topic
Ability to manually move a message from one topic to another.
4 votes -
Ability to delete specific users and their data directly in the UI
To comply with data privacy regulations such as GDPR our customers might need to remove data from Prodsight relating to specific data subjects.
Currently, you can submit requests to us via support and we will remove any data to help you comply with your data privacy obligations.
This idea would be for implementing a function that would allow you to directly remove select users and their data from Prodsight systems.4 votes -
Agent Insights
Visualize sentiment and topic trends on a per-agent basis.
3 votes -
Visualise Subtopics on the chart
Ability to visualize subtopic statistics and trends on the chart.
2 votes -
Workspace Activity
Ability to see what key changes or actions were performed in the workspace by colleagues.
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Key events could include:
New topics/subtopics created
Changes made to topics
Topics/subtopics deleted
New users joined the workspace
2 votes -
Export all messages from Search
It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.
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This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!
1 vote -
Intent Library
Prodsight already has a neat selection of Common Intents as well as the ability to train your own Custom Intents to track any customer issue or request.
However, model training can be consuming so we are considering introducing a growing Intent Library where you will be able to pick pre-trained Intents for a variety of common request types across industries like eCommerce, Retail, Fintech, and many more.3 votes -
Custom Calculated Metrics
Ability to visualize a custom calculated metric on various report pages to see the impact it has on various Topics.
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For example, if you store your client MRR data, you could see how much cumulative/average MRR is associated to users who mentioned a particular Topic that you are tracking in Prodsight.
4 votes -
Get Author details via the API
Currently, you can add or update Author details via the API but it is not possible to retrieve a single author's details or a list of Authors.
The suggestion is to add additional methods for retrieving one or more Authors via the API.
2 votes -
Subtopic Suggestions
We already generate automatic Topic Suggestions to help you discover new topics that you might want to track.
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The idea is to extend this functionality to the Subtopic level to help you discover correlations between what your customers talk about within the given Topic context.
3 votes
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