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  1. We want to be able to use the graphs in reports/meetings etc, and currently have to use screenshots that can be lower quality than we would like.

    7 votes

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    We are currently working on adding Customisable Dashboards to Customer AI (Prodsight). The ability to download reports in the PDF format would fit neatly into this theme. We will review this idea with our product team and post any updates here on UserVoice.

  2. As you are building out your topic taxonomy on Prodsight you want to make sure that you get a good amount of coverage, i.e. have as many messages as possible get allocated to at least one topic.

    We are considering solutions to visualize which Topics any given message appears in. These ideas include:

    • Visualising which topics have been assigned to each message in Search view

    • Filter in the Search view to filter messages that do not have any topic associations.

    5 votes

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  3. The ability to sync Prodsight topics and sentiment as Intercom conversation tags.

    5 votes

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  4. Ability to visualize a custom calculated metric on various report pages to see the impact it has on various Topics.

    <p></p>

    For example, if you store your client MRR data, you could see how much cumulative/average MRR is associated to users who mentioned a particular Topic that you are tracking in Prodsight.

    4 votes

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  5. To comply with data privacy regulations such as GDPR our customers might need to remove data from Prodsight relating to specific data subjects.

    Currently, you can submit requests to us via support and we will remove any data to help you comply with your data privacy obligations.

    This idea would be for implementing a function that would allow you to directly remove select users and their data from Prodsight systems.

    4 votes

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  6. Ability to manually move a message from one topic to another.

    4 votes

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  7. Visualize sentiment and topic trends on a per-agent basis.

    3 votes

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  8. We are considering implementing a filter that would allow isolating messages that do not appear in any Topics as a way to identify topic gaps.

    <p></p>

    3 votes

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  9. Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.

    3 votes

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  10. We already generate automatic Topic Suggestions to help you discover new topics that you might want to track.

    <p></p>

    The idea is to extend this functionality to the Subtopic level to help you discover correlations between what your customers talk about within the given Topic context.

    3 votes

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  11. Would be great to have a Timeline which you could add notes to ie, noted against Aug 1st - Aug 12th is "New product release, email comms sent on the 5th" - and then be able to view that along with "Count" "Ration and "Net Sentiment".

    It would be a great way to quickly identify potential reasons for upticks in contact at certain times, especially when looking at historical data.

    3 votes

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  12. Currently, you can add or update Author details via the API but it is not possible to retrieve a single author's details or a list of Authors.

    The suggestion is to add additional methods for retrieving one or more Authors via the API.

    2 votes

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  13. Ability to visualize subtopic statistics and trends on the chart.

    2 votes

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  14. Ability to see what key changes or actions were performed in the workspace by colleagues.

    <p></p>

    Key events could include:

    • New topics/subtopics created

    • Changes made to topics

    • Topics/subtopics deleted

    • New users joined the workspace

    2 votes

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  15. We would like the ability to duplicate (and edit) a topic and retain its subtopics.

    2 votes

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  16. If would be great to be able to filter on the topic/topic group pages by the Count/Ratio Change etc.

    If I want to look at the topics with the highest ratio change (just as an example), I end up with really low impact topics with 1 or 2 comments which arent useful. I would like to be able to filter the results to only show topics with "over 100 comments" or filter to only show comments with "a ratio of 3% or above"

    1 vote

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  17. when creating a topic, some are time specific (ie we just want to look at contacts regarding "the sale" between X date and Y date) It would be good to have a time filter option on the Topic creator for these specific topics.

    1 vote

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  18. It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.

    <p></p>

    This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!

    1 vote

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  19. Slack integration would allow users to receive relevant alerts and insights directly into Slack.

    1 vote

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  20. Drift integration would allow users to analyze topics and sentiment of Drift chats and conversations.

    1 vote

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