We want to be able to use the graphs in reports/meetings etc, and currently have to use screenshots that can be lower quality than we would like.

Would be great to have a Timeline which you could add notes to ie, noted against Aug 1st - Aug 12th is "New product release, email comms sent on the 5th" - and then be able to view that along with "Count" "Ration and "Net Sentiment".

It would be a great way to quickly identify potential reasons for upticks in contact at certain times, especially when looking at historical data.

Ability to manually move a message from one topic to another.

To comply with data privacy regulations such as GDPR our customers might need to remove data from Prodsight relating to specific data subjects.

Currently, you can submit requests to us via support and we will remove any data to help you comply with your data privacy obligations.

This idea would be for implementing a function that would allow you to directly remove select users and their data from Prodsight systems.

As you are building out your topic taxonomy on Prodsight you want to make sure that you get a good amount of coverage, i.e. have as many messages as possible get allocated to at least one topic.

We are considering solutions to visualize which Topics any given message appears in. These ideas include:

• Visualising which topics have been assigned to each message in Search view

• Filter in the Search view to filter messages that do not have any topic associations.

We would like the ability to duplicate (and edit) a topic and retain its subtopics.

Add the ability to monitor voice interactions, even by reviewing the transcription.

The ability to sync Prodsight topics and sentiment as Intercom conversation tags.

Ability to visualize a custom calculated metric on various report pages to see the impact it has on various Topics.

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For example, if you store your client MRR data, you could see how much cumulative/average MRR is associated to users who mentioned a particular Topic that you are tracking in Prodsight.

Visualize sentiment and topic trends on a per-agent basis.

I want to be able to find DSAT or frustrated customers using keyword searches and AI technology. This will help us better understand our customers pain points, focus areas for agent improvement, coaching opportunities, and feedback on product or UX pain points to give to our product team

I would like the ability to find under performing agents or Intercom conversations using defined keywords. This will help us with QA performances, coaching and more detailed reporting.

We are considering implementing a filter that would allow isolating messages that do not appear in any Topics as a way to identify topic gaps.

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We already generate automatic Topic Suggestions to help you discover new topics that you might want to track.

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The idea is to extend this functionality to the Subtopic level to help you discover correlations between what your customers talk about within the given Topic context.

Have a suggestions area where everyone (inc. read-only users) can add ideas of what data they would like to see with a potential email trigger to admins. Envisage it being a good working area for a team.

Ability to visualize subtopic statistics and trends on the chart.

Ability to see what key changes or actions were performed in the workspace by colleagues.

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Key events could include:

• New topics/subtopics created

• Changes made to topics

• Topics/subtopics deleted

• New users joined the workspace

Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.

Currently, you can add or update Author details via the API but it is not possible to retrieve a single author's details or a list of Authors.

The suggestion is to add additional methods for retrieving one or more Authors via the API.

It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.

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This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!